There are 3 different reasons you may need a refund and the timeframe you will receive your refund may differ due to the original payment method chosen for the original order.

  1. Returns: A refund will only be processed after your product has been received and inspected at our warehouse. Once your item has been inspected, the refund process is dependent on the order’s original payment method.

  2. Cancellations: If items have been cancelled from your order due to an inventory error we’ll notify you via email & issue a refund.

  3. Failed Delivery or Expired Collection: If we are unable to deliver your order, or you don’t collect from a pickup point within 7 days, we will cancel the order and return it to the warehouse. Once the items have been received back at the warehouse we’ll issue you with a refund.

If you paid with Payfast, Snapscan or Ozow we’ll request your banking details so we can transfer the money into your account. It will take 14 buisness days to process the refund and up to 7 days for it to reflect in your account

If you paid with Credit/Debit card, Mobicred, eBucks, Payflex or Wallet funds we’ll transfer the money directly back to that account. It will take up to 14 business days to reflect in your account.

We’ll email you whenever the status of your order changes.

You can also track your order by navigating to My Orders (under the My Account section of our website). Here you’ll see a history of your purchases, estimated shipping times and the current status of pending orders. 

Unfortunately, our customer care team doesn’t have the possibility to speed up the delivery or give you more information than already provided via the tracking link.

Our website never closes – you are free to purchase 24 hours a day, 365 days a year.

If you have a query you can reach out to us through the Contact Us form. Our agents will get back to you within 24 hours. 

If you would like to speak to an agent, our Customer Service team are available at the following times:

Monday-Friday: 08:00 to 17:00

Public Holidays*: 10:00 to 13:00 

*We are open on public holidays, with the exception of Christmas Day and New Year’s Day.

Lasem offers delivery to your home or office anywhere in South Africa, or collection at one of pick up points.

Delivery options & estimated date will be presented to you in checkout based on your delivery address, the location of the stock, and the availability with our couriers.


  • Lasem Pickup Points opening hours vary. Hours will be confirmed in checkout and on your Ready to Collect email.

  • If you qualify for COD a non-refundable service fee will apply, payable on delivery in addition to your order total.

Lasem reserves the right to amend delivery costs at any time. All changes will be disclosed here.

We accept all major credit cards/debit card payments, including payment platforms such as YOCO, PayFast, SnapScan, Zapper. OZOW, Direct Bank Trasnfer (EFT)

No, for your safety we do not advise you to add more than one payment method. 

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